Privacy Policy

1. Data Protection at a Glance

The protection of your personal data is important to us. This Privacy Policy explains what personal data is collected and processed when you use our website www.Tik-Experts.com, the purposes for which such data is processed, and the rights you have under the General Data Protection Regulation (GDPR).

Personal data means any information relating to an identified or identifiable natural person, including, for example, name, email address, telephone number, IP address, or other contact and communication information.

We process personal data exclusively in accordance with applicable data protection laws, in particular the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG) and the German Telecommunications Digital Services Data Protection Act (TDDDG).

2. Data Controller

The controller responsible for data processing within the meaning of the GDPR is:

TIK – Experts GmbH
Unnauer Weg 7a
50767 Köln
Germany

Telephone: +49 220 39421703
Email: Sales@Tik-Experts.com
Website: www.Tik-Experts.com

Represented by the Managing Director:

Mehran Golestan

3. General Information on Data Processing

We process personal data only to the extent necessary to provide our website, communicate with customers, prospective customers and business partners, process inquiries, and conduct our business activities.

Depending on the respective processing activity, personal data may be processed on the following legal bases:

• Art. 6(1)(a) GDPR – Consent
• Art. 6(1)(b) GDPR – Performance of a contract or pre-contractual measures
• Art. 6(1)(c) GDPR – Compliance with a legal obligation
• Art. 6(1)(f) GDPR – Legitimate interests

Our legitimate interests include, in particular, the secure and reliable operation of our website, the processing of business inquiries, and the management and development of our business activities.

4. Hosting and Server Log Files

When you access our website, technically necessary information may be processed by the web server or our hosting service provider.

This information may include:

• IP address of the accessing device
• Date and time of access
• Requested page or file
• Amount of data transferred
• Referrer URL
• Browser used
• Operating system used
• Hostname of the accessing device
• HTTP status code

The processing of this data is necessary to ensure the secure, stable and technically reliable operation of our website and to identify possible technical problems or security incidents.

The legal basis for this processing is Art. 6(1)(f) GDPR.

Server log data is retained only for as long as necessary for the purposes stated above. Longer retention may take place where necessary to investigate a specific security incident or to comply with legal obligations.

Where our hosting service provider processes personal data on our behalf, such processing is carried out on the basis of a data processing agreement in accordance with Art. 28 GDPR.

5. Contact by Email or Telephone

If you contact us by email or telephone, we process the information you provide in order to handle your inquiry.

This may include:

• Name
• Company name
• Email address
• Telephone number
• Content of your inquiry
• Project or reference information
• Technical and commercial information

Where your inquiry relates to the conclusion or performance of a contract, processing is carried out on the basis of Art. 6(1)(b) GDPR.

For general business inquiries, processing is based on our legitimate interest in efficient communication with customers, suppliers, manufacturers and other business partners in accordance with Art. 6(1)(f) GDPR.

6. Contact and Inquiry Forms

Our website provides contact and inquiry forms.

The information processed may include:

• Name
• Email address
• Subject
• Message
• Company information, where applicable
• Technical specifications, where applicable
• Bills of materials, RFQs, data sheets or other uploaded documents, where applicable

We use the information you provide solely for the purpose of processing your inquiry and conducting related business communications.

Where your inquiry relates to a specific procurement request, quotation, project or potential business relationship, processing is carried out pursuant to Art. 6(1)(b) GDPR.

In other cases, processing is based on our legitimate interest in handling business inquiries pursuant to Art. 6(1)(f) GDPR.

Please do not submit personal data through our contact forms that is not necessary for the processing of your inquiry.

7. Processing of RFQs, Technical Inquiries and Procurement Projects

TIK – Experts GmbH operates internationally in the fields of industrial sourcing, procurement engineering, material supply and project support.

If you send us an inquiry, RFQ, technical specification, bill of materials or other project documentation, it may be necessary, in order to process your request, to share certain information with suitable manufacturers, suppliers, technical partners, logistics service providers or other business partners involved in quotation preparation or project execution.

Personal data is only shared to the extent necessary to process the respective inquiry.

The legal basis is generally Art. 6(1)(b) GDPR, where such disclosure is necessary for pre-contractual measures or for the performance of a contract.

Where no direct contractual relationship exists, processing may be based on our legitimate interest in professionally handling procurement and project inquiries pursuant to Art. 6(1)(f) GDPR.

8. International Data Transfers

Due to our international business activities, manufacturers, suppliers or project partners may be located outside the European Union or the European Economic Area.

Where personal data must be transferred to a third country in connection with a business inquiry, such transfer will only take place in accordance with the requirements of Articles 44 et seq. GDPR.

Where required, international transfers may in particular be based on:

• an adequacy decision of the European Commission pursuant to Art. 45 GDPR,
• appropriate safeguards, including Standard Contractual Clauses pursuant to Art. 46 GDPR,
• or, where legally permitted, an exception under Art. 49 GDPR.

We generally limit personal data transferred internationally to the information necessary for the respective business inquiry.

9. Cookies and Similar Technologies

Our website may use technically necessary cookies or similar technologies.

Cookies are small data files stored on your device that enable certain website functions.

Technically necessary cookies may be required in particular to:

• provide essential website functions,
• ensure website security,
• store user preferences,
• provide forms correctly,
• ensure the technical functionality of the website.

Where access to information on your device or the storage of information is strictly necessary to provide a digital service expressly requested by you, this is carried out in accordance with Section 25(2) TDDDG.

Non-essential cookies or comparable tracking technologies will only be used if you have given your prior consent.

In such cases, access or storage is carried out pursuant to Section 25(1) TDDDG, and any associated processing of personal data is based on Art. 6(1)(a) GDPR.

You may withdraw your consent at any time with effect for the future.

10. Google Maps – External Link

Our website may provide a link to Google Maps to help you locate our business premises or plan your route.

As long as you do not click the relevant link, the mere presence of this external link does not normally result in data being transferred from our website to Google Maps.

Once you click the link, you leave our website and are redirected to a service provided by Google. From that point onwards, further data processing is carried out under the responsibility of the respective service provider.

For users within the European Economic Area, the service provider is generally:

Google Ireland Limited
Gordon House
Barrow Street
Dublin 4
Ireland

Please refer to Google's applicable privacy policy for further information.

11. External Links

Our website may contain links to websites operated by manufacturers, suppliers, business partners or other external providers.

When you click an external link, you leave the area of responsibility of our website.

The respective website operator is generally responsible for the processing of personal data on external websites.

We have no control over the type or extent of data processing carried out by third-party providers.

12. Recipients of Personal Data

Personal data is disclosed only where legally permitted or where necessary to process an inquiry or conduct a business relationship.

Recipients may include, in particular:

• Hosting and IT service providers
• Email and communication service providers
• Manufacturers and suppliers
• Technical project partners
• Logistics and transportation companies
• Financial and payment service providers
• Consultants and other professional service providers
• Public authorities, where disclosure is required by law

Where service providers process personal data exclusively on our behalf, they are engaged, where required, under a data processing agreement pursuant to Art. 28 GDPR.

13. Data Retention

We generally retain personal data only for as long as necessary for the respective processing purpose.

Data relating to contact or business inquiries will be deleted once the inquiry has been fully handled and there are no legal, contractual or other legitimate reasons for further retention.

Where a business relationship is established, data may be retained for the periods required by applicable commercial or tax laws.

After expiry of the applicable retention period, data will be deleted unless it remains necessary for the performance or completion of a contract or for the establishment, exercise or defence of legal claims.

14. Data Security

We implement appropriate technical and organisational measures to protect personal data against loss, manipulation, unauthorised access, disclosure or other unlawful processing.

Our website uses encrypted SSL/TLS connections.

You can generally identify an encrypted connection by the fact that the address displayed in your browser begins with “https://”.

Please note, however, that absolute security of data transmission over the Internet cannot be guaranteed.

15. Your Rights

Subject to the applicable legal requirements, you have the following rights in relation to your personal data:

Right of Access – Art. 15 GDPR
You have the right to obtain information as to whether we process personal data concerning you and, where applicable, to obtain access to such data.

Right to Rectification – Art. 16 GDPR
You have the right to request correction of inaccurate personal data and completion of incomplete personal data.

Right to Erasure – Art. 17 GDPR
Under the applicable legal requirements, you may request the deletion of personal data concerning you.

Right to Restriction of Processing – Art. 18 GDPR
Under certain circumstances, you have the right to request restriction of the processing of your personal data.

Right to Data Portability – Art. 20 GDPR
Where the applicable legal requirements are met, you have the right to receive personal data that you have provided to us in a structured, commonly used and machine-readable format.

Right to Object – Art. 21 GDPR
Where the processing of your personal data is based on Art. 6(1)(f) GDPR, you have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data.

Withdrawal of Consent
Where processing is based on your consent pursuant to Art. 6(1)(a) GDPR, you may withdraw your consent at any time with effect for the future.

The lawfulness of processing carried out before the withdrawal of consent remains unaffected.

To exercise your rights, please contact us at:

Sales@Tik-Experts.com

16. Right to Lodge a Complaint with a Supervisory Authority

If you believe that the processing of your personal data infringes the GDPR, you have the right under Art. 77 GDPR to lodge a complaint with a data protection supervisory authority.

The supervisory authority responsible for our company location is, in particular:

State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia (LDI NRW)
Kavalleriestraße 2–4
40213 Düsseldorf
Germany

Telephone: +49 211 38424-0
Email: poststelle@ldi.nrw.de
Website: www.ldi.nrw.de

Your right to lodge a complaint with any other competent supervisory authority remains unaffected.

17. Automated Decision-Making and Profiling

No decision-making based solely on automated processing within the meaning of Art. 22 GDPR takes place in connection with the use of this website.

We also do not carry out automated profiling that produces legal effects concerning you or similarly significantly affects you.

18. Amendments to this Privacy Policy

We reserve the right to amend this Privacy Policy where required due to changes in legal requirements, our website, technologies used, or our data processing activities.

The current version published on this website shall apply.

Last updated: September 2026

TIK – Experts GmbH
Unnauer Weg 7a
50767 Köln
Germany

Telephone: +49 220 39421703
Email: Sales@Tik-Experts.com
Website: www.Tik-Experts.com